Digerati Networks, Inc.

Responsibilities include but are not limited to:

• Primary point of contact for all incoming trouble tickets, service requests and customer communication for any technical related issues
• Monitoring VoIP traffic usage for customers and vendors and identifying potential problems
• Coordinate troubleshooting of trouble tickets and network outages with carrier and customers. This may include performing testing with the carrier and/or customer via phone and email
• Review and update all open trouble tickets, taking appropriate action towards getting the issues resolved
• Perform test calls, verify customer complaints and take corrective action
• Notify Sales group of any major changes in VoIP traffic or routes
• Setting up new customer/vendor requests in billing system and on the network.
• Performing weekly backups of network data

The position prefers the following skills and experience:

• Basic knowledge of networking/IP environment
• Basic knowledge of voice telecommunications and traffic
• Ability to work “on call” outside of normal business hours
• Good telephone skills, etiquette, and written and verbal communication skills
• Strong troubleshooting skills, physical layer and equipment configuration
• Basic knowledge of backup utilities such as Microsoft Backup
• Basic knowledge of Microsoft Office
• Bi-lingual in Spanish or other language (not required, but helpful)

We are looking for a committed, enthusiastic, results-driven individual to grow new sales.  This position will be responsible for obtaining new accounts for our wholesale international VoIP product line.  Day-to-day responsibilities include: initiating cold calls to potential clients, introducing and marketing our products with the primary goal of establishing relationships to grow business.  We are looking for an individual who desires a challenging opportunity with unlimited potential.  Focus and talent combine to make success.  This is an active sales role with some periodic travel required.

SUCCESSFUL CANDIDATE WILL POSSESS:

• Previous experience interacting with customers in a fast-paced environment with strong commitment to customer service.
• Good written and oral communication skills.
• Extensive phone sales experience.
• Excellent organizational skills, with special attention to detail and deadlines.
• Highly motivated individual with the ability to work on multiple tasks.
• Good computer experience with Word, Excel and PowerPoint.
• Technical understanding of computer networks helpful.

JOB RESPONSIBILITIES:

• Cold calling for new customers, open new markets, makes outside visits and presentations.​
• Building of relationships with large accounts.
• 20-30 calls per day with quarterly travel required.
• Prepare sales reports and forecasts.
• Create and maintain positive customer relations.
• Focused on reaching company goals.

WHAT WE OFFER:

• Dynamic, aggressive, challenging work environment in the growing industry of VoIP.
• Competitive compensation package, base salary plus unlimited commission, medical, 401k after one years employment, and stock options in our parent company ATSI Communications.
• Technical training and opportunity to work for a growing company with future opportunity for growth.
• A performance oriented organization which rewards productivity with compensation and appreciation.